Support
For further questions or problems, contact support:
- Email: support@anyautomation.ch
- Documentation: anyautomation.ch/docs (also via Help → AnyAutomation Documentation inside the app)
- YouTube: short videos introducing new features at youtube.com/@AnyAutomation-Studio (also via Help → Join Us on YouTube inside the app)
- Report a Bug or Feature Request: Help → Report Issue inside the app
Help → Report Issue
Opens the issue reporter to file a bug report or feature request. Choose the issue type, fill in a title and description, and submit — the reporter automatically includes the version and system information needed to investigate the problem.
For a bug report you can also attach the recent activity of any feature you have used: tick Include the TIA Portal log, Include the Forge log, Include the EPLAN log, Include the PLC Online log, Include the Unit Testing log or Include the Hardware Simulation log. A checkbox appears only for a feature that has activity to share, and helps diagnose connection and operation problems. Use the show link next to a checkbox to review what will be sent first, or clear a checkbox to leave that log out.
When TIA Portal closed during an operation while Studio was connected to it, the reporter also offers Include the TIA Portal error report: it attaches the error details TIA Portal itself recorded when it closed, when such a report is available on your computer. The information about your computer, its installed software and its running programs that TIA Portal keeps in the same report is never included.
Help → About
Shows version and system information about AnyAutomation Studio. Use Copy to put these details on the clipboard. The dialog also lists the support email, the website, and the source-code repository.